Terms of Service

We run a free referral and dispatch service. When you call, we route your call to an independent contractor in our network who repairs washing machines in the Austin, Texas area. We do not perform repairs, employ technicians, or sell parts, and we do not directly own or operate a local service business. Contractors are not our employees, agents, or partners.

• Contractors set their own prices, schedules, methods, and warranty terms.
• Contractors tell us they hold any licenses, permits, and insurance that applicable law requires for their work. We do not supervise their work and do not guarantee their workmanship, results, pricing, or legal compliance.
• You decide whether to hire the contractor. Before work begins, you may ask for proof of licensing and insurance, a written quote, and warranty terms.
• Any agreement for repair services is solely between you and the contractor.

Priority Same-Day Dispatch Slot means that when you call, we try to connect you with a contractor who has an open same-day appointment. Same-day service depends on contractor schedules, call volume, your location, and the time you call, so it is not guaranteed.

Guaranteed Match with an Available Local Pro means we route each call only to a contractor who serves your area and is accepting new jobs at the time of your call. If no contractor is available, we will tell you during the call.

The Network Guarantee describes how we route calls. It does not guarantee any repair outcome, price, or arrival time, and it does not entitle you to money or other compensation.

• Dispatch is free. We do not charge you for calling or for being connected.
• Diagnostic fees, trip charges, labor, and parts are set and collected by the contractor. Ask about any diagnostic or trip fee on the call before you book.
• Contractors in our network are required to give you a quote before starting repair work. Do not authorize work you have not approved.
• We may be paid by contractors or other businesses in our network when we route your call, and that payment may affect which contractor receives your call. We never bill you.
• Billing and payment disputes about a repair are between you and the contractor.

• Calls to the dispatch line may be recorded and monitored as described in our Privacy Policy.
• By calling, you agree that we or the contractor your call is routed to may call you back at the number you called from about your service request, including if the call disconnects. These call-backs are about your request and are not marketing calls.

You agree not to:

• Place prank, fraudulent, abusive, or harassing calls.
• Give false information about your identity, location, or service needs.
• Use automated tools to call the dispatch line or to copy, scrape, or overload the site.
• Interfere with the site, its tracking, or its phone numbers.
• Use the site or dispatch line for any unlawful purpose.

We may block phone numbers or devices that violate these rules.

• Washer brand names that appear on this site belong to their owners and are used only to identify the appliances contractors service. We are not affiliated with, endorsed by, or authorized by any manufacturer, and contractors are not factory-authorized service centers unless they tell you so directly.
• A repair by an independent contractor may affect your manufacturer’s warranty. Check your warranty terms before you book.
• Technical information on this site is general information, not a diagnosis of your washer. Washers combine electricity and water, so leave repairs to a qualified technician.
• The site’s text, design, and layout belong to us. You may not copy or reuse them without our written permission.

The site and dispatch service are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty about the work, products, or conduct of any contractor.

Nothing in these Terms limits rights you have under the Texas Deceptive Trade Practices–Consumer Protection Act or any other law that cannot be waived.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss caused by a contractor’s work, products, delay, or conduct, including water damage or appliance failure. Our total liability for any claim relating to the site or dispatch service will not exceed $100.

You agree to indemnify and hold us harmless from claims, losses, and expenses, including reasonable attorneys’ fees, arising from your misuse of the site or dispatch line or your violation of these Terms.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute relating to the site or dispatch service will be resolved in the state or federal courts located in Travis County, Texas, and you and we consent to their jurisdiction. Either party may instead bring an individual claim in justice court (small claims) if it qualifies.

Before filing a claim, please contact us so we can try to resolve the issue informally.

• We may update these Terms by posting a new version on this page with a new effective date. Using the site or calling the dispatch line after an update means you accept the new Terms.
• If any provision is found unenforceable, the rest of these Terms stay in effect.
• Our failure to enforce a provision is not a waiver of it.
• These Terms and our Privacy Policy are the entire agreement between you and us about the site and dispatch service.
• You may not transfer your rights under these Terms. We may transfer ours in connection with a merger, acquisition, or sale of assets.