Privacy Policy

We collect the following categories of personal data:

• Information you share on a call. Your name, phone number, service address or ZIP code, washer brand and model, a description of the problem, and anything else you choose to tell us or the contractor.
• Call data. Your caller ID number; the date, time, and length of the call; the tracking number you dialed; your general location based on area code; and, where recording is enabled, call recordings and transcripts.
• Device and usage data. IP address, browser and device type, operating system, pages viewed, referring page, and time of visit.
• Advertising and attribution data. Values passed in the page address, such as ad click identifiers, campaign tags, and the brand name used to customize the page heading, plus cookie identifiers set by Google and our call-tracking provider.

We do not collect payment card information on this website. Please do not share sensitive personal data, such as health information or government ID numbers, on a dispatch call.

• Google Ads. We use Google’s tag (gtag.js) to measure whether an ad click leads to a call. Google sets cookies to do this and handles the data it collects under its own privacy policy. You can manage ad personalization at adssettings.google.com.
• Dynamic number insertion. Our call-tracking provider may show a phone number unique to your visit so we can tell which ad or search led to your call. It uses cookies or similar browser storage to do this.
• Your controls. You can block or delete cookies in your browser settings. The site still works and shows a default phone number.

Some browsers send “Do Not Track” signals. Because there is no common standard for these signals, the site does not currently respond to them.

We use personal data to:

• Route your call to an available contractor who serves your area.
• Coordinate your service request, including calling you back if a call drops.
• Measure ad performance and see which ads, keywords, and campaigns lead to calls.
• Track routed calls for billing with contractors and advertising partners.
• Train staff, resolve disputes, verify service, and prevent fraud and abuse.
• Comply with the law and enforce our Terms of Service.

• Contractors. The independent contractor your call is routed to receives your phone number and the details you share so they can quote and perform the repair. Contractors handle your information under their own privacy practices, not this policy.
• Service providers. Vendors that provide call tracking, call routing, telephony, hosting, and analytics for us, under contracts that limit how they may use your data.
• Advertising partners. Google, to measure conversions and improve ad delivery.
• Legal and safety. When required by law or legal process, or to protect the rights, property, or safety of you, us, or others.
• Business transfers. As part of a merger, acquisition, or sale of assets, subject to this policy.

We may be paid when we route your call to a contractor. That routing is how we provide the service you ask for when you call. We do not sell your personal data to data brokers.

Calls to the dispatch line may be recorded and monitored by us, our call-tracking provider, or the contractor who receives your call. We use recordings for training, dispute resolution, fraud prevention, and service verification.

Where a recording notice plays at the start of a call, continuing the call means you consent to the recording. If you do not want to be recorded, tell the person you are speaking with or end the call.

We keep personal data only as long as we need it for the purposes in this policy, including legal, accounting, and dispute-resolution needs. Call logs and recordings are deleted on our call-tracking provider’s retention schedule unless we need them longer to resolve a dispute or meet a legal obligation.

We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If you are a Texas resident, the Texas Data Privacy and Security Act may give you the right to:

• Confirm whether we process your personal data and access it.
• Correct inaccurate personal data.
• Delete personal data you provided or that we obtained about you.
• Get a copy of your personal data in a portable format.
• Opt out of the processing of your personal data for targeted advertising, sale, or profiling that produces legal or similarly significant effects.

To make a request, email hello@washingmachinerepairaustin.com with the subject line “Privacy Request.” We will respond within 45 days. We may extend that period once by another 45 days when reasonably necessary, and we will tell you if we do. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising these rights.

If we decline your request, you may appeal by replying to our decision. We will respond to an appeal within 60 days. If your appeal is denied, you may file a complaint with the Texas Attorney General at texasattorneygeneral.gov.

Residents of other states may have similar rights under their state’s laws. Contact us and we will respond as those laws require.

This site is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, contact us and we will delete it.

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date above. Changes take effect when posted.